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The complete error message is given below:
Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control panel.
The possible causes that trigger this error are:
Outdated Office app
If you have multiple copies installed on your system, you may get this error
You are running the Office application in the Compatibility Mode
The SoftwareProtectionPlatform key is deleted from the Registry Editor after a certain Windows update
Your Office application gets corruptedFix Microsoft Office cannot verify the license for this product
If you see the “Microsoft Office cannot verify the license for this product” error after opening any Office application, you can try the fixes written below:
Check if there is a SoftwareProtectionPlatform key in the Registry Editor
Disable Compatibility Mode
Run an Online Repair
Uninstall and reinstall Office
We have explained all these fixes in detail below.1] Update Office
If you are running an outdated version of Office, you may experience such types of errors. Therefore, we suggest you check for Office updates and install them if available.
Related: There’s a problem with your Office License2] Check if there is a SoftwareProtectionPlatform key in the Registry Editor
As explained earlier in this article, if the SoftwareProtectionPlatform key is deleted from the Registry Editor after a certain Windows update, you may experience this error. The following steps explain how to check and solve this problem.
Copy the following path and paste it into the address bar of the Registry Editor. After that hit Enter.HKEY_USERSS-1-5-20SoftwareMicrosoftWindows NTCurrentVersion
Expand the CurrentVersion key and check if it has the SoftwareProtectionPlatform subkey. If the subkey is not there, it might be deleted after a certain Windows update. In this case, you have to export the key from a computer on which Office is installed and is working properly.
If another computer is not available, you can try running the SFC scan and see if it helps fix the issue.
Related: Unable to activate Microsoft Office, This is not a valid Office product key3] Disable Compatibility Mode
If you are running the Office application under Compatibility Mode, you may get this error. Stop running the Office app in Compatibility Mode (if you are doing so) and see if this brings any changes.
Open File Explorer and navigate to the following path:
For MSI based application: C:Program FilesMicrosoft Office
Open Office16 folder (if you have Office 2023 version), Office15 folder (if you have Office 2013 version), or Office1x folder (if your version of Office is older than 2013).
Read: Fix Office Activation error 0xc004c060.4] Run an Online Repair
If you read the error message, you are suggested to repair the Office application from the Control Panel. Run an Online Repair for the Office application and check if the issue persists. You can run Online Repair for Office from the Control Panel or Windows 11/10 Settings.5] Uninstall and reinstall Office
If nothing helps you, you have to uninstall and reinstall the Office application. You can uninstall Office from the Windows 11/10 Settings or from the Control Panel.How do you fix Microsoft Office can’t find your license for this application?
When Microsoft Office does not find the license of your product, it throws this error. There are many reasons for this. You will get this error if the Software Protection Properties Service is stopped on your device. You can check this in the Services app on your Windows computer.
Other reasons for this issue are the corrupted Office files or system images. In these cases, repairing the Office application and running an SFC scan can fix the issue.How do I repair my Microsoft Office license?
Hope this helps.
Read next: Precautions to take when buying Windows and Office product licenses.
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