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Windows is not unfamiliar to many common errors, and issues with File Explorer is also one of them. However, there are variations of it. For instance, you might experience the Explorer crashing more often when simply moving or creating a new folder. Or while you’re merely surfing through the folders.
Sometimes, it can also crash when opening Quick Access. It might also freeze or close on its own, show the “Not Responding” message, or sometimes won’t open at all. In these cases, it’s also important to notice how frequent or serious of an error you’re facing. This can indicate a need for different solutions.
While the File Explorer crashing issue is quite vague, it has many different reasons. Some of them are listed below:
Wrong system settings
System files are corrupted or missing
Buggy or faulty third-party software
Potential viruses
Outdated Windows version
Files can’t manage permissions
Minor bugs
Changes to Registry
Issues with GPU
Before moving to other fixes, you should first try killing the explorer.exe process from Task Manager and then restart the computer. It often solves the problem.
Likewise, you should also bear in mind that running too many applications in the background can cause Explorer to crash. So, make sure you have closed all the unnecessary background apps using Task Manager.
Press Ctrl + Shift + Esc keys at the same time to open Task Manager.
On the Task Manager window, jump to Details tab.
Once the task ends, restart your computer.
Windows event viewer creates a log of events responsible for causing issues on your computer. You can also use it to see what caused Windows explorer to crash and then act accordingly.
Hit Windows + R.
Type eventvwr and press Enter. It will open Event Viewer application.
Choose Application.
Now start to use Windows Explorer as usual. Please open the Event Viewer and see the logs created as soon as the Explorer crashes again.
However, if the Event Viewer cannot figure out the cause, you can proceed with the other fixes discussed below.
If you face an issue after connecting an external storage device to the computer, chances are there that the device is corrupted or faulty. Or they are infected with malware and viruses.
So, if you have made the settings to open the USB device’s files as soon as after inserting it into your computer, Explorer fails to read the data on the device and stops responding. Ultimately, it crashes. Therefore, consider removing any devices connected to the computer and see if you still encounter the error.
Open Registry Editor. You can either open it from the Windows search box or through Run.
Now on the address bar of Registry Editor, copy and paste ComputerHKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerBannerStore
Restart your computer, and you should not face issues any longer.
Suppose you have adjusted the Explorer settings to see every detail like date created, date modified, file type, and size after launching a folder. In that case, it can take Explorer considerable time to retrieve the details if working on a number of files. It causes File Explorer to lag and ultimately crash. Therefore, it would help if you changed the folder view type.
Launch the folder that is causing a crash on your computer.
Thumbnails are the small pictorial representation of a file shown when you launch a folder on your computer. Chances are there that the files are corrupted, and Explorer is having a hard time retrieving those thumbnails. So, it is always a better idea to disable them.
Open File Explorer Options.
The preview pane is a feature on File Explorer that shows a quick preview of a file on the right-hand side of a window. In case you are working with damaged files, Explorer can not retrieve the quick view, which can result in the crash of the entire Windows Explorer. So, you can choose to turn off this feature.
Launch File Explorer.
Choose Show from the list of options.
File Explorer keeps records of each and every file you access using it inside this folder C:UsersUserNameAppDataRoamingMicrosoftWindowsRecent. Over time, the files inside this folder can get corrupted. As a result, when File Explorer tries to retrieve them in the Quick Access section, it fails and possibly can crash. Therefore, clearing the Explorer history can be helpful.
Hit Windows + R.
Type control and hit Enter to open Control Panel.
Using a separate window for separate folders can be helpful if you work on multiple folders at a time. When you activate this feature, it won’t affect other folders when one of them crashes.
Open File Explorer Options. You can either access it from Control Panel or Windows search box.
Jump to View tab.
The next solution is to remove temporary files from your PC. The unnecessary files like DirectX shader cache, Internet cache, and thumbnails can slow down the computer, ultimately causing Explorer to act slow and crash. Therefore, consider removing those temporary files. Here’s how:
Open Settings on your PC. You can do it by hitting Windows and I keys together.
The Windows Explorer crashing issue can also arise due to system file corruption. So, it would help if you repaired the system files. Windows provides built-in tools like DISM and SFC (System File Checker) to sort out the system file error that is possibly causing File Explorer to crash.
Hit Windows + R and type cmd in the text field.
Then press Ctrl + Shift + Enter to run Command Prompt with administrator rights.
Windows incorporates a system maintenance tool to fix errors and compatibility issues within your computer. The maintenance tool runs periodically on a schedule to ensure your PC’s best performance. However, you can also run it manually to fix problems existing within Windows.
Open Run application. You can hit Windows + R keys to open it.
Then type control and press Enter key.
You can easily search and locate the files and folders across your computer using the search feature in Windows Explorer. However, the searching and indexing features cease to work sometimes, and the search process is interrupted. It can cause the file explorer to lag and even crash sometimes.
Hit Windows + I keys on the keyboard. It will open Settings.
As reported by many users, a virus on their system may cause the File Explorer to crash. Viruses can consume a significant amount of RAM and CPU, ultimately slowing down the performance and causing the Explorer to crash. So, please give the virus scan a shot. If you have an antivirus installed, use it for scanning. Otherwise, you can use the built-in Quick Scan feature to get the job done.
Open Settings and choose Privacy & security menu from the left pane.
Now that you have gone through the fixes discussed above, you have probably figured out a solution. However, if you still can not sort it out, there is possibly a problem with the version of Windows you are using. You can opt to reinstall Windows at any time and fix all the existing issues.
However, there are also other alternatives to File Explorer you can use without any issues. You can go through our detailed guide on the best file manager in Windows and use any of them to replace Windows Explorer.
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